Mrs. Walters

end-to-end my stay my mom was consistently dirty, and the rear fixtures were rusty. Additionally, I had to request fresh towels apiece evening of my stay. To make matters worse, the casino was highly loud and the music did not hitch until 3 A. M. I complained to the count Desk Manager, fulminate Rodriguez, and requested another room moreover was told there were no other inhabit available. No one from the hotel addressed my concerns and I was told reiterately that keep had been alerted to my complaints. Despite my repeated complaints, my room was neer properly cleaned and was never furnished with fresh towels.Because of the casino noise, I was unable to sleep comfortably for 2 iniquitys. Hence, my m spent In Puerco rice was nerve-wracking. The price of a room with a king sized bed and an oceanic view, at the time of my booking, was $190 per night and I stayed for 3 nights. In Dalton, a resort consign of 20% was added to my bill. As this accommodation was prepaid by m eans of expelled. Com, I was told that I could not request a refund at the hotel. Considering that I make several complaints that were documented and showed effort In walling for the situations to be Improved, I am pen to request that I be refunded the salute of my accommodation.The customer servicing for this branch necessitate to be Improved. The Front Desk Manager should be more sensitive to the needs of your guests. Additionally, housekeeping routines should be consistent. It Is extremely poor for a traveller to experience much(prenominal) distressing service. With this In mind, I conceptualize It totally reasonable for your company to refund the address for my stay at you San Juan hotel. Sincerely, Mrs.. Walters By emailprotected Com San Juan, Puerco Rice, 00785 I am a frequent traveler but this is the first time I have stayed in your San Juan hotel. Two nights. Hence, my time spent in Puerco Rice was nerve-wracking.The cost of a per night and I stayed for 3 nights. In addition, a resort charge of was added to my bill. As this accommodation was prepaid through expedited. Com, I was told that I that were documented and showed patience in waiting for the situations to be improved, I am writing to request that I be refunded the cost of my accommodation. The customer service for this branch needs to be improved. The Front Desk Manager routines should be consistent. It is extremely distressing for a traveler to experience such poor service. With this in mind, I think it only reasonable for your company to